Installation Problems

[Erickson]

When I am installing Waves Native Power Pack 3.0 I get a message saying "uninstaller setup failed to initiliaze. You may not be able to uninstall this product." I keep going and then when it gets 90% done installing a blue screen comes up and says "A fatal exception 0E has occurred at 0028:6004EC83. The current application will be terminated." I am trying to install waves on a 400mhz celeron, 96mb ram, windows 98. I don't know what version of directx I have or if that would make any difference. Is there any thing I can do. Thanks

[PKemper]

Hi,

You're not alone with your problem. Check out the topic "Am I alone with this problem."

If your problem mirrors Jules' and mine, you're probably out of luck until sp1 is released for 3.0. I was told it is probably related to the Pace Challenge/response software.

Good Luck,

Paul

[Eric Peterson]

I'm having the same problem. I just built a new DAW using W2K SP2 and an BIT KT7A-RAID. Everything else works great. But, I can't install my Native Gold package due to the spontaneous reboot at 90%. I also get the "uninstaller failed to initialize" warning.

Have they ever published a fix for this? I'm frustrated.

[Erickson]

They still don't have a fix yet that I know of. I found out that I had gotten the cih.95 virus from my friend. Once I got rid of that it installed correctly. Hope you get yours to work.

[WavesTech]

Erickson,

If you could please contact us here in tech when you can be in front of your machine, we can help. Please call 865-546-6115, dial one when prompted.

If this is not an option, please e-mail support@waves.com with your contact information and one of us will contact you.

Paul and Eric,

The 90% issue is in fact solved. New drivers have been available on the webite's downloads page for a few weeks.

If you still encounter problems after installing this PACE update, please contact me personally at Jay@Waves.com

Sincerely,

Jay
Waves Technical Support
Jay@Waves.com

[oddih]

No it isn`t. I`m still left out, unable to install my software and unless something has happened in the last week, so are many that posted on the previous thread regarding this topic.

Oddbjoern "Odie" Hestnes

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Paul and Eric,

The 90% issue is in fact solved. New drivers have been available on the webite's downloads page for a few weeks.

If you still encounter problems after installing this PACE update, please contact me personally at Jay@Waves.com

Sincerely,

Jay
Waves Technical Support
Jay@Waves.com