Further question regarding my XP shut down problem?

[TimZ]

I have been doing a bunch more research on this problem that I posted ealrier here, and it appears that it is somewhat of a common known issue. The most often recommended fix is to go into the Control Panel/Power options and click on the APM tab and enable Advanced Power Management Support. Neither mine nor my wife's PC have that tab under Power Options. We both have SP1 installed. Any idea why we don't have that tab? How do I confirm that I do in fact have ACPI?

I also noticed that her Power Options has a selection for "Hibernate", but my Power Options does not. Is this a mobo feature, because we do have different ASUS mobos?

The problem hasn't reappeared on my PC for sometime now, but it is happening on her PC EVERYTIME now. She's kinda pissed at me for talking her into switching from 98SE to XP Pro. http://www.audioforums.com/forums/smile.gif

Thanks

TZ


[This message has been edited by TimZ (edited 02-06-2003).]

[+Erik.+]

the APM you are talking about is only supposed to be there if you disable ACPI. The problem you have been researching there is a different one. A lot of users want the computer to turn off when ACPI is disabled, and that is the "fix" for it.

I can't explain why you have no hibernation option though.

[TimZ]

Thanks Erik. Guess I stay in the dog house for awhile longer http://www.audioforums.com/forums/smile.gif I think she is going make me put 98SE back in if we can't resolve the problem soon. I looked at and reset everything I could think of last night, and no matter what I do, her PC will not shut down. It totally freezes at the Windows is Shuting Down screen. Cont/Alt/Delete doesn't work at that point, and the only way to shut down is to hold the power button for about 10 seconds. Short of trying a complete clean reinstall, I'm stumped?

TZ

[+Erik.+]

tim, you are a pc diy disaster. unbelievable the amount of crap that happens to you http://www.audioforums.com/forums/biggrin.gif

[DS_Sultan]

Tim, I still say ship the box to me and I'll get'er goin for ya! http://www.audioforums.com/forums/biggrin.gif Let me know bro.

Other than that, I would have to ask you what defaults you have. I mean, have you tried setting the services and such all back to defaults and seeing what that does? Sometimes we can create more trouble by tweaking services that are dependant on another service. And while the parent service does not complain openly, it may complain if a child service is already shut down when the parent service expects it to be there during system shutdown. Or vise versa on the parent/child service thing.

Just a thought.

[TimZ]

Thanks Scott

I didn't tweak many of the services on her PC, but I will recheck them tonight. One area where I can't figure out what is happening is that it keeps wanting to install two different versions of her Epson Color Stylus 900 printer. Originally I just used the XP drivers for the printer, but I then downloaded the Win 2K (which they say to use in XP) from the Epson site. I then updated the drivers to use the Epson Win 2K drivers. But everytime I open up XP it loads in a new printer with the other drivers. So I just left it alone with both printers indentified. During my research on the problem, one site suggested that drivers conficts could cause the problem. Is it possible that having the same printer installed twice with different drivers could cause this? If so, how the heck to I get it to stop installing the printer twice? I have removed the second printer a dozen times, but it keeps reinstalling it.

Another, person said when they replaced their cheapo soundcard the problem went away. She does have some unknown cheapo soundcard in her system.

ERIK (LOL) My friends say that Murphy's (from Murphy's Law) real name was Tim Z http://www.audioforums.com/forums/biggrin.gif

Originally my wife didn't want me to touch her PC (she knows my luck) but I convinced her that it would be fine and that she would be much happier with XP. So far her printer won't work properly (prints really slow compared to 98SE) and the shut down problem. She likes the cool XP screensaver slide show though. You'd think I would have learned by now eh! http://www.audioforums.com/forums/smile.gif

Thanks

TZ

[This message has been edited by TimZ (edited 02-07-2003).]

[DS_Sultan]

BAAAHAHAHAHHAHahahaaaaaaaaa!!!

Welp, Tim. Yes, the printer drivers can actually be the problem. If XP wants to install new drivers every time you boot, then it is not seeing the printer as properly installed and is therfore trying to do so. Plug and Pray don't ya know! What I would do to trouble shoot at this point is the following.

Disconnect the printer all together, and take out the sound card and it's associated drivers. Then boot and shut down and see what you get. It has to be a software issue if the same exact hardware worked with 98SE. Also check to see what other NON default settings or apps are installed?

Additioanly, go into CMOS and be sure that PNP OS is set to NO! If set to yes, then the OS will always try to assign, or re-assign, the system resources during driver initialization. And that may cause you to see the shut down or printer issues your having.

As for when you get to the point where you are installing the printer again, let XP install it's version of the drivers and make sure the printer works. (if it will at all I mean) and then do an install aof a second instance of the printer using the W2K drivers. They should be able to co-exist on the system. If not, then just update the printer that works. (again, IF it works)

All else fails, need my snail mail addy and my UPS billing number? http://www.audioforums.com/forums/biggrin.gif

[TimZ]

Originally posted by DS_Sultan:
Welp, Tim. Yes, the printer drivers can actually be the problem. If XP wants to install new drivers every time you boot, then it is not seeing the printer as properly installed and is therfore trying to do so. Plug and Pray don't ya know! What I would do to trouble shoot at this point is the following.



I should clarify something first. I didn't mean that XP wants to install the drivers everytime it boots. It doesn't want to when both printers (really them same printer though) are installed. It only does this when I remove one of the printers. I can't understand why it wants to load the same printer twice? If I leave it with both recognized and installed, it doesn't try to install a third, and boots up fine.

I will try all your suggestions tonight and let you know what comes of it.

Sorry, but I don't know how to get into CSMO or what PNP OS is? Need help there. http://www.audioforums.com/forums/smile.gif

Thanks man

TZ

[This message has been edited by TimZ (edited 02-07-2003).]

[This message has been edited by TimZ (edited 02-07-2003).]

[DS_Sultan]

CMOS is the computers BIOS. Or the Motherboards configuration menu. Whatever you call it where you can go in and play with the settings when the machine first powers up. You know, the 'Press DEL to enter SETUP' or 'Press F1 to enter SETUP'. You've seen that right. That;'s what I am talkin about there.

As for PnP, it is in CMOS! Usually under the Advanced Configuration area, or the Extended Setup area.

As for the printer wanting to install ONLY when you remove one of them, that is exaactly what plug-n-pray is! The OS detects that there is a device present that it does not currently have installed and functioning. So removing one will then prompt to do an install the next time you boot.

Incedentaly, I just happen to be listening to Freefall right now. What a coincedence huh? I have it in my regular rotation. LOL!

Let me know if there is anything else I can do man.

[TimZ]

Originally posted by DS_Sultan:
CMOS is the computers BIOS. Or the Motherboards configuration menu. Whatever you call it where you can go in and play with the settings when the machine first powers up. You know, the 'Press DEL to enter SETUP' or 'Press F1 to enter SETUP'. You've seen that right. That;'s what I am talkin about there.



Oh okay, yes I know all about my bios settings, and I have been all thru them, and nothing has made any difference. Sorry, just never heard it called CMOS before http://www.audioforums.com/forums/redface.gif By PNP do you mean Plug N Pray?

Glad to hear that you are still enjoying the FF CD http://www.audioforums.com/forums/smile.gif Hopefully, FF3 will be done this year.

Thanks again

TZ

[XenosoniK]

maybe it's a new virus. "Blackout" or something like that.

-Xeno

[TimZ]

I don't think this is a new or old virus. XP and 2K both have well documented shut down problems. I guess we're just having our own version of this problem. Before I went with XP, I had installed Win 2K on my PC. I had major shutdown problems with that and could never resolve it. Now we seem to be having similar shut down problems with XP, but so far have been unable to isolate the cause(s).

TZ