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sybarite
12-22-2007, 10:47 AM
I upgraded from windows me to windows xp sp2. My audio was working after the upgrade. I was using msn messenger to communicate over the internet. The last time the audio worked was when I tried MS netmeeting. I have since uninstalled netmeeting and installed several different drivers, avance, realtek, ect. No help.The speakers work when connected to a laptop I have. When I try to play an MP3 in musicmatch jukebox, I get the error- WaveOut format not supported. Everything is greyed out. In device manager everything shows as working properly. Bios is enabled. Here is the everest log:
Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer PAT-PC (Pat-PC)
Generator default
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2007-12-17
Time 01:54


Summary

--------------------------------------------------------------------------------


Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name PAT-PC (Pat-PC)
User Name default

Motherboard:
CPU Type Intel Pentium IIIE, 800 MHz (8 x 100)
Motherboard Name Unknown
Motherboard Chipset Intel Whitney i810E
System Memory 256 MB (SDRAM)
BIOS Type AMI (09/26/00)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel(R) 82810E Graphics Controller (Microsoft Corporation) (32 MB)
3D Accelerator Intel i752
Monitor IBM 6332 E74 [17" CRT] (66-BH511)

Multimedia:
Audio Adapter Intel 82801AA I/O Controller Hub - AC'97 Audio Adapter [B-1]
Audio Adapter MPU-401-compatible

THANKS SY
itsplayed
12-22-2007, 10:54 AM
What is the Make/Model of the computer?
sybarite
12-22-2007, 12:58 PM
IBM Netvista 2276
itsplayed
12-22-2007, 02:01 PM
Try updating the drivers for the soundcard using the WinXP install disk.
sybarite
12-22-2007, 02:28 PM
What folder am I looking for on the XP disk?
itsplayed
12-22-2007, 02:34 PM
What folder am I looking for on the XP disk?

Go into the device manager and right click on the soundcard, select update driver, when asked if Windows can connect to the internet to look for drivers choose "No, not at this time"....next. In the following menu select "install the software automatically(recommended)...next.
sybarite
12-31-2007, 12:57 AM
Did Not Work, still no onboard sound
itsplayed
12-31-2007, 06:23 AM
Did Not Work, still no onboard sound

Do you show a speaker icon on the taskbar?

There should be no reason for XP not to recognize and install the drivers for your on-board soundcard.

Try uninstalling the MusicMatch software.
Then try unistalling the soundcard and rebooting.
Allow Windows to re-install the soundcard, then re-install the MusicMatch software.