Need help with my firebox!! No more sync

[dotpain]

Hello, im new on this forum. Ive been reading a lot of posts from different forums, even this one, and i just cant find a solution.

My problem seems to be a very common one:confused: , i purchased my presonus firebox a few months ago and ive been recording since then, everything was so beatiful, but 2 days ago something just happened, the sync light turned red and doesnt want to flash blue again. As many people, i tried to reinstall the firebox drivers and nothing, i checked my firewire ports and they works perfect with other devices(HD), i entered in presonus.com and i follow the steps on the Firebox FAQ section and nothing, Tryed different cables and nothing.

It seems that the problem its on the unit not on the drivers, not quiet sure, i definitly hope im wrong, because i dont live in the states and dont have any warranty. Many people just easily send the unit back to presonus to get fix it.

Please i need technical help here, i need my firebox back on work.

THANXXX A LOT:D

[jmail]

Did you read the No more sync!!! (http://www.audioforums.com/forums/showthread.php?t=15653) link just below this? If so, have you checked your firewire port? Does it work?

[dotpain]

yes i read all posts, i cheked my firewire port with an HD camera and works just fine

[jmail]

By "hd", you mean digital video camera, that should use quite a bit of bandwidth for a good test... Is the transferred video good, no errors?

Can you remove the firebox drivers and software from the computer? (be sure and back-up all your projects and audio before you do so....) Shutdown the computer completely, and then do a cold-boot without the firebox plugged in. Then re-install per the owner's manual. If you've already done that, be sure you start a dialog of one form or another with PreSonus tech support.

If you've got XP SP2, be sure and install the firewire update (http://support.microsoft.com/kb/885222) at Microsoft. Also, be sure and turn off any anitvirus, spyware or firewall stuff. Be sure you've got the firewire cable fully connected, and that it's a good cable. Do a "Start", "Control Panel", "Network Connections" and you should see your 1394 connection. Right-click and 'enable' it if necessary. You'll probably have to re-install the firebox again.

[dotpain]

Yes, a video camera, no errors. I tried to unistall and install drivers over and over again and nothing seems to work, i did the cold-boot and nothing, the red light still doesnt change to blue. yes a have the SP2 i donwloaded the patch and nothing, as i said i tried it all. Shut down all my antivirus, spyware, etc, and nothing. Thanks a lot jmail for trying to help me, but i still having the same problem. I contacted presonus and im still waiting for their answer:confused:

[terry]

Did you get the answer you needed. Also dumb question did you update the drivers/soft ware

[dotpain]

it turn up to be an damage component on the firewire input. i need to replace it.

[terry]

OK. I have seen some decent fire-wire cards for about 20. to 30 bucks that have i believe Intel chips

[dotpain]

no no, the FIREBOX FIREWIRE INPUT, not the pc one

[terry]

Sorry I stand corrected, still the same should be under warranty. I hope the next one is a better one.