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View Full Version : No Lovin' from TaSCAM... Again


MikieNes
01-14-2006, 03:48 AM
http://photos1.blogger.com/blogger/1450/499/1600/gigascrewdio.2.jpg

Remember that girl who broke your heart? She was SOOOO magic; Aphrodite, Athena, Artemis all in one incredible, beautiful creature. You kept trying and trying and trying.

She'd play you, too. Spend a little time with you, batting those beautiful eyelashes, brushing against you so alluringly -- then blowing you off yet again. But it was always the same story -- you'd end up alone at the end of the day with nothing to show for all your efforts but pain and frustration.

You finally wised up and blew her off once and for all -- and for three months never heard from her, until, day by day, like a nasty scrape, the pain dulled, and you would find yourself surprised that hours, even days had passed without a thought of the pain that had once dominated your entire world.

Then the phone call would come, and, with a sweet, honeyed voice, she'd work her magic on you again, and you'd think to yourself "maybe THIS time things'll be different...."

Enter TASCAM and their magic product "Gigastudio", the reputed sound sampler of the gods. GIGABYTE-sized, absolutely authentic sounds from your MIDI tracks. The ability to create aural magic for the price of a small television set.

And I bought the hype.

Not once, but twice.

Now I'm no slouch with hardware -- in addition to a one-year tech certification, I've got Microsoft MCP and COMPTIA A+ and Network+ certifications. I can build a PC from the ground up with my eyes closed and diagnose and repair virtually any problem.

I've also used a number of different audio products -- Cakewalk, Sonar, Sonic Foundry, Halion, all will generally excellent results. But EVERY incarnation of Gigastudio has only caused bluescreens or simply refused to function.

After shelling out the first 150 bucks and spending months and months of fruitless tweaking and rebuilding, you'd think I would've learned my lesson.

But no, not this hopeless romantic.

When music giant Tascam bought out Nemesys, the company responsible for the first Gigascrewedio, I thought -- like so many other hapless victims -- that THIS time things would be different.

And so I parted with another cool 250 bucks with the blind faith of the lovestruck.

Needless to say, the relationship never got past first base -- the initial installation -- and, since I waited past the warranty date, I am, once again, nicely out of luck.

So I called Tascam right before the holidays.

Getting only a recorded message, I spoke nicely, calmly, and gave detailed information about the problem, along with my contact information. I sent out a follow-up email, along the normal channels.

No answer.

I kept trying, calling long distance at different times of the day, leaving messages with tech support and the main number. E-mail after email followed.

After two weeks, my patience wore somewhat thin -- hell, even a form letter would have been appreciated as a simple gesture of courtesy.

But now, a month later, it seems I just can't get no lovin' from Tascam.

Fact is, Tascam, she just don't care.

And so, as I finally promised, I'm parting company with Gigascrewdio, never to look back. And to all of you hoping to make music with this expensively-wrapped, overly-hyped, perfumed piece of fecal matter, expect the same. You ain't gettin' no lovin' there.

I, for one, will be looking into lemon laws to try and recoup my cash so as to spend it better elsewhere.

And so, that eternal advice still hasn't changed: dump her and look elsewhere. There are a hell of a lot better ones out there; ones who won't take all your money and leave you frustrated at the end of the day.

seclusion
01-14-2006, 11:27 AM
Not that I'm trying to say the Tascam support is always quick and helpful but I suppose they are all geared up for Namm and rumours of GS4 or a major upgrade for GS3! So though it doesn't excuse the non-support but I suspect they are knee deep in the next phase!
I'm a GS3 user, maybe I can help?
Later
Bri

MikieNes
01-14-2006, 01:08 PM
Thanks bri.

I appreciate the offer, but think I'm SOL, as it woon't even accept my registration. I have also recently found that they apprently don't support 64-bit CPUs either.

Nifty little detail to find out after I shelled out 750 clams to build a machine specifically around their product.

Not that it was a detail they bothered telling me. The biggest annoyance for me is that they didn't even bother to respond to me. I was polite. The first week and a half.

I DID have a shot at doing some commercials, if I could have delivered my demo in time. Now I MIGHT be able to redeem myself if I can give them something and eat a huge helping of crow (after I buy some alternative to the non-working giga)...

Believe it or not, I'm NOT usually a negative guy. Legendary for keeping my cool, in fact....

seclusion
01-15-2006, 07:30 AM
I'm running GS3 on my AMD 4200 X2 64bit CPU, it just doesn't support a 64 bit OS (yet) as a lot of music apps don't yet! Yes I gave up on the Tascam support by using a downloaded CP fix for GS. This has made installation and use a lot simpler! Terrible that a registered user has to gp through these issues! But it really is a great program.
Sorry you don't want help
:confused:

MikieNes
01-15-2006, 08:06 AM
Thanks, seclusion. Did you mean "CPU fix"? If so, where did you download it from?

I'm not sure that'd help as the probhlem seems to be that the program won't accept my CD code in the registration window.

Sure would be nice if those hotshots at Tascam would contact us about things like this.

But useful to know that the 64-bit architecture isn't necessarily an issue.

Much appreciated.

jmail
01-16-2006, 11:28 AM
MikieNes, registration programs can be a bear, and I'm not at all familiar with Tascam's procedure, but there are a few things to check...

1. Be sure of zeroes & "O"hs... If at all possible, copy the number from a pdf file or a readme file. See if there's any similar font in any of the supplied documentation to see if you can discern the difference between a "zero" and an "O"h. (Most newer programs use either all "zeroes" or all "O"hs to alleviate any confusion...)

2. Is it case-sensitive? Do you have to type in the "hyphens" - ?

3. Do you need to be connected on-line and get a "verification"? If so, do you have a pop-up stopper, or cookie manager interfering? I had to disable my firewall & pop-up stopper for one of my "registrations"...

Good luck, Jim, and remember, if you or any of your MI team should happen to be captured, we will disavow any knowledge of your existense...

And remember, its just a computer and feels no pain that you may attempt to inflict upon it... all it does is cost you more money...

MikieNes
01-16-2006, 04:45 PM
LOL

Ouch; it hurts when I laugh.

dcwave
01-16-2006, 06:01 PM
I read your rant - I am still not sure what you are having problems with. Installation? Playback? Creating sample libraries? Do you need help or are you just venting? Venting is cool - vent away.

MikieNes
01-18-2006, 05:02 AM
DC:

Installation. Won't accept the CD number on the box. Has a number of prefixes you can choose (731-ES, etc.), but the one on my package isn't among them.

In frustration, I searched for serials (and key generators) on the web, but the ones I found don't work either. The program (I bought) won't even let me have the ten days' tryout (!)

Adding insult to injury is the complete non-response from TASCAM. If I were stateside, I'd visit their headquarters and seriously freak out on those pricks.